Refund and Return Policy
With respect to items returned to IDE for repair, replacement, or credit toward the purchase of new or refurbished Products, whether or not such returned items are under warranty, Customer shall: (a) prepay the cost of shipping; (b) be responsible for loss or damage in transit; and (c) completely remove and identify on IDE’S any toxic or hazardous materials to which they may have been exposed, and indemnify and hold IDE harmless against any claims resulting from a failure to do so.
Except as expressly set forth herein, Buyer may not return any goods without Seller’s written consent. All returns are subject to a restocking fee/handling charge, which may change from time to time, a 25% of the total purchase price. Contact Seller to determine the exact amount. If the goods are specially ordered by the Buyer, and cannot be returned to the manufacturer, Seller shall have no obligation to accept the return of the goods, and Buyer shall remain liable for the entire purchase price of the goods