Service & Maintenance
We at IDE know that your patient’s needs are your priority and our mission is to make sure your laboratory equipment is running in excellent working conditions, for your lab to better serve your patients in a productive and efficient manner. We specialize in clinical and analytical equipment and offer quality service at a cost effective rate. We pride ourselves in our highly qualified engineers with many years of experience that are readily available to serve your needs.
Why Choose Us
Experienced Engineers
Our engineers have over 30 years in the field
Fast Turnaround
We have a wide inventory of equipment parts and kits to service you asap
Affordable Contracts
We provide a cost effective service that is tailored to your laboratory needs
What We Offer
Preventive Maintenance
Preventive Maintenance will reduce the risk of equipment downtime, and increase the performance of your instrument. IDE and our highly qualified, trained staff will ensure that your maintenance is done according to the specifications of the manufacturer
Service Agreement
Our Service Agreement is tailored to your laboratory’s specific maintenance needs. Enjoy hassle-free Preventative Maintenance with our service agreements—we’ve got it covered for you.
Phone Support
We provide same day phone support. Phone support will give you the ability to troubleshoot your instrument efficiently. We will walk you through every step in a detailed manner.
Decontamination & Relocation
We do thorough onsite equipment decontamination and shut down, and prepare equipment for relocation, storage or for shipping.
Corrective Maintenance & Repair
We offer corrective maintenance all across the US. Errors on your instrument will be analyzed in advance to ensure that your engineer will be equipped to get your instrument up and running quickly. We have a large stock of parts, spares and consumables. Whether you have a service agreement or it’s an emergency one time call, we have you covered.
Depot Level Service
We offer depot level service on instruments purchased from us or another seller. Depot level service reduces repair costs. Once your instruments is shipped to us and received we can perform any service, repair or refurbishment that is needed here at home reducing engineer travel cost. Giving you a cost efficient solution.
Refurbishment
Our Refurbishment process is finely crafted and of exceptional quality. We dismantle the instrument completely to the frame, rebuild components individually, replace tubing, filters, seals, latex flow, cell, laser, photometer, aperture, optics calibration, verify alignments, and QC that meets and exceeds manufacturer specifications. We also offer Refurbishment at a depot level, send us your equipment for a complete restoration and re-certification.
Installation, Training, IQ/OQ Validation Service
We offer installations, do IQ/OQ validation, onsite structural review per manufacturer’s manual, power connection, verify alignment, calibration and quality control. We train lab technicians to safely and correctly use instruments and perform tests and basic maintenance. If you’re looking to install an instrument that has been previously shutdown we will re-install and train for re-commission.
Extended Service & Warranty
We offer renewable multilevel service options once your original warranty has expired.
We Service Some of the Industry’s Biggest Names & Equipment
ABBOTT DIAGNOSTICS
ARCHITECT
Integrated SystemsArchitect Ci4100 Architect Ci800 Architect Ci16200
Architect C4000 Architect C8000 Architect C16000
Architect i1000SR Architect i12000SR Architect i4000SR
CELL-DYN
HematologyCell-Dyn Emerald Cell-Dyn Ruby Cell-Dyn 3200
BECKMAN COULTER
OLYMPUS AU
Clinical Chemistry- Olympus Au 400e
Olympus AU 480 Olympus AU 680 Olympus AU 5800 DXC 700 AU
Access 2 Unicel DXi 600 Unicel DXi 800
DXH 600 DXH 800 AC-T DIFF 2 AC-T DIFF 5
SIEMENS
Clinical ChemistryAdvia 1200 Advia 1800 Advia 2400 Dimension EXL
Immulite 1000 Immulite 2000 Immulite 2000 XPI Advia Centaur CP Advia Centaur XP
Advia 120 Advia 2120 Hematek 2000 - Hematek 3000
Awareness Technology
Stat FaxStat Fax 4500 Stat Fax 3300 Stat Fax 1904 Stat Fax 4200 - Stat Fax 4700
- Stat Fax 4900
Chemwell 2 Chemwell 2910 Chemwell 2902 Chemwell Fusion - Chemwell T
SCIEX
Mass SpectrometryTriple Quad 3200 Triple Quad 3500 Triple Quad 4000 Triple Quad 4500 Triple Quad 5500
AGILENT
Mass SpectrometryAgilent 6420a Agilent 6430 Agilent 6460
Agilent 1100 Agilent 1200
Roche
Cobas 6000 - Cobas 8000
- C311
- C701
- Cobas Integra 400
E411 - E601
- E602
- C701
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