Extended Service & Warranty Coverage
Protect your laboratory instruments after the original warranty expires. IDE offers renewable, multilevel service and warranty options designed to match your coverage needs and budget.
Get a Coverage QuoteCoverage Options
Choose the Right Level of Protection
Once your original manufacturer warranty expires, IDE's renewable service plans keep your instruments covered and your lab running without unexpected repair costs.
Comprehensive protection with predictable service costs. Includes preventive maintenance, priority response, covered parts and labor repairs, and unlimited technical support to maximize uptime and minimize unexpected expenses.
- 12-Month Service Agreement
- Up to 4 onsite service visits annually, including 2 scheduled PM visits
- Parts and labor included for covered repairs
- Priority response and scheduling
- Onsite support within 24–48 hours
- Unlimited same-day telephone technical support
- Analyzer consumables not included
Reliable service coverage with lower ownership costs. Designed for laboratories that want preventive maintenance, priority service response, and expert technical support while managing repair expenses through discounted parts pricing.
- 12-Month Service Agreement
- Up to 4 onsite service visits annually, including 2 scheduled PM visits
- Labor included for covered service visits; replacement parts billed separately at preferred pricing
- Preferred pricing on replacement parts
- Onsite support within 48–72 hours
- Unlimited same-day telephone technical support
- Analyzer consumables not included
Proactive maintenance to maximize instrument performance and reliability. Ideal for laboratories that want routine preventive maintenance and discounted parts pricing without the expense of a full-service repair agreement.
- Scheduled Preventive Maintenance visits (1 or 2 annually)
- Cleaning, inspection, and adjustment
- Comprehensive cleaning, inspection, and system adjustments
- Calibration verification to support optimal performance
- Detailed service report provided after each visit
- Preferred pricing on replacement parts
- Repair labor billed separately as needed
What's Covered
Comprehensive Protection for Your Instruments
IDE's extended coverage plans address the most common — and most costly — instrument failure points.
Corrective Maintenance & Repairs
Coverage for unexpected instrument failures, including labor and parts (at applicable tiers) for diagnosis and repair to restore full function.
Scheduled Preventive Maintenance
Planned maintenance visits to clean, inspect, lubricate, and adjust your instruments — reducing failure risk and extending operational life.
Calibration Verification
Periodic calibration checks and adjustments confirm your instrument is measuring accurately and performing within specified tolerances.
Wear Parts & Consumables
High-wear components such as tubing, filters, seals, and O-rings are addressed during PM visits to prevent failures before they happen.
Remote & Phone Technical Support
Access to IDE's technical support team for troubleshooting guidance, application questions, and operational assistance between service visits.
Service Documentation & Reports
Detailed service reports for every visit documenting work performed, parts replaced, and calibration results — supporting your compliance records.
Why IDE
Warranty Coverage That Actually Works
No Surprises on Repair Costs
Extended coverage turns unpredictable repair bills into a known annual cost — making lab budgeting easier and protecting you from large, unexpected expenses.
Specialist-Level Service
IDE technicians are specialists in the laboratory instruments we service. When your covered equipment needs attention, it's handled by someone who knows it inside and out.
Renewable & Flexible
Our service plans are designed to renew on your schedule. Annual or multi-year options, adjustable coverage levels, and plans that can cover single instruments or your full fleet.
Our Services
Complete Laboratory Equipment Support
Preventive Maintenance
Scheduled inspections and servicing to keep instruments running at peak performance.
Decontamination & Relocation
Safe decontamination, packing, and transport of sensitive laboratory instruments.
Corrective Maintenance & Repair
Rapid diagnosis and repair for unexpected breakdowns and performance issues.
Depot Level Service
Ship-in service for comprehensive repairs and overhauls at our fully equipped depot.
Refurbishment
Complete frame-down rebuild to restore instruments to like-new condition and performance.
Installation, Training & IQ/OQ Validation
Expert installation, staff training, and full IQ/OQ validation documentation.
Extended Service & Warranty
Renewable multilevel coverage options to protect your instruments beyond the original warranty.
Service Agreement
Customized service contracts for predictable costs and priority response times.
Keep Your Instruments Covered After Warranty
Contact IDE to get a customized quote for extended coverage that fits your instrument, your lab, and your budget.