Preventive Maintenance
Preventive maintenance is key to minimizing equipment downtime and optimizing instrument performance. Our highly trained and certified technicians perform maintenance services in strict accordance with manufacturer specifications, ensuring reliability and peak efficiency.
What We Cover
What's Included in a PM Visit
Every preventive maintenance service is performed by certified engineers following the original equipment manufacturer's service manual, covering all critical systems of your analyzer.
Instrument Inspection & Diagnostics
Full mechanical and electronic inspection to identify wear, degradation, or components approaching end-of-life before failure occurs.
Calibration & Verification
Photometer, optics, and alignment calibration verified and adjusted to meet OEM tolerances for accurate, reproducible test results.
Fluidic System Service
Replacement of tubing, filters, seals, and syringe components that degrade over time and affect sample handling and reagent delivery.
Probe & Sample Handling
Sampling probes inspected, cleaned, and replaced as needed; clog detection and aspiration pressure verified for every sample pathway.
Cleaning & Decontamination
Internal cleaning of reaction cells, cuvettes, and wash stations to remove residue, prevent carryover, and maintain sample integrity.
Quality Control & Sign-Off
Post-service QC run with controls verified against acceptable ranges; full service documentation provided for your compliance records.
Why IDE
Trusted by Labs Across the Country
Experienced Engineers
Our engineers bring over 30 years of combined field experience servicing clinical chemistry, immunoassay, and hematology platforms from Abbott, Beckman Coulter, Siemens, Roche, and more.
Manufacturer-Compliant Service
Every PM is performed strictly according to the OEM service manual. We don't cut corners — your instrument is serviced to the same standard as the original manufacturer's requirements.
Fast Turnaround with Full Inventory
We maintain a large stock of parts, spares, and consumables so your engineer arrives prepared — minimizing bench time and getting your lab back online as quickly as possible.
Tailored Service Agreements
Cost-effective contracts designed around your laboratory's specific equipment and volume. Hassle-free scheduled PM so you never have to track due dates again.
Same-Day Phone Support
Can't wait for an onsite visit? Our engineers provide same-day phone support to walk your team through troubleshooting step by step, keeping downtime to a minimum.
Complete Service Documentation
Every visit includes detailed service reports and QC records — ready for audits, accreditation requirements, and your own internal quality management processes.
Our Services
Explore All Service Offerings
Preventive Maintenance
Scheduled OEM-compliant maintenance to keep your instruments running at peak efficiency and reduce unplanned downtime.
Decontamination & Relocation
Thorough onsite decontamination and safe equipment shutdown in preparation for relocation, storage, or shipping.
Corrective Maintenance & Repair
Emergency and planned corrective repair nationwide. Engineers arrive pre-briefed with the right parts for your specific instrument error.
Depot Level Service
Ship your instrument to our facility for comprehensive service, repair, or refurbishment at reduced cost — no travel charges.
Refurbishment
Full frame-up rebuild — tubing, filters, seals, optics, laser, and photometer — QC'd to meet or exceed OEM specifications.
Installation, Training & IQ/OQ
Onsite installation, IQ/OQ validation, staff training, and re-commissioning services performed per manufacturer's manual.
Extended Service & Warranty
Renewable multilevel service options once your original warranty expires — tailored coverage for your lab's needs and budget.
Service Agreements
Custom agreements covering your full PM schedule and support needs — enjoy hassle-free maintenance all year long.
Ready to Schedule Your Preventive Maintenance?
Contact our service team via call or form today and one of our engineers will reach out to discuss your instrument's specific maintenance needs.