Depot Level Service
We offer depot level service on instruments purchased from us or any other seller. Ship your analyzer to our facility and we'll perform any service, repair, or refurbishment needed — eliminating engineer travel costs and giving you a more cost-efficient solution.
Our Process
How Depot Level Service Works
Depot service is straightforward — you ship, we fix, we return. Our team handles everything from intake to final QC verification, keeping you informed at every stage.
Contact & Assessment
Reach out with your instrument details and fault description. Our team assesses the issue remotely and provides shipping instructions along with a decontamination checklist before you ship.
Decontamination & Shipping
You decontaminate and pack the instrument per our guidelines (or request our decontamination service first). Once shipped, we confirm receipt and log the instrument into our service queue.
Depot Diagnosis & Service
Our engineers perform a full inspection at our facility, diagnose the fault, and complete the required service, repair, or refurbishment using our full parts inventory — no travel delays.
QC Verification & Return
The instrument is tested against OEM QC specifications before return. A full service report and QC certificate ship with the instrument, and we coordinate safe return delivery to your facility.
Depot Capabilities
What We Can Do at the Depot
Once your instrument is in our facility, our full team and parts inventory are available — no constraints of what fits in a field kit. We can tackle any scope of work needed.
Corrective Repair
Full fault diagnosis and corrective repair using our complete parts inventory. Complex repairs that would require multiple field visits are resolved in a single depot engagement.
Preventive Maintenance
Full OEM-specification PM performed at the depot — including fluidics, calibration, optics, and cleaning — ideal for instruments being returned to service after storage or resale.
Full Refurbishment
Complete frame-up rebuild — tubing, seals, filters, fluidics, optics, calibration, and QC — returning the instrument to like-new performance. Only possible at depot level.
Calibration & Alignment
Comprehensive photometer, optical, and mechanical alignment performed with bench-level precision tools not available in the field — restoring full measurement accuracy.
Component-Level Repair
Board-level electronics, pump and valve rebuilds, probe assemblies, and motion system repairs performed with full access to our workshop, tooling, and component stock.
Software & Firmware Updates
Software reinstallation, firmware updates, and LIS communication configuration carried out in our controlled environment, ensuring your instrument ships back fully up to date.
Why IDE
The Cost-Efficient Alternative to Field Service
Eliminates Engineer Travel Costs
Onsite service includes travel time, mileage, and accommodation for complex multi-day repairs. Depot service removes all of that — you pay only for the work, not the travel.
Open to All Instruments
We accept instruments whether you purchased them from IDE or not. Any major clinical chemistry, immunoassay, or hematology analyzer from Abbott, Beckman Coulter, Siemens, Roche, and more.
Full Workshop & Parts Access
At the depot, our engineers have access to our complete parts inventory, workshop tools, and test equipment — enabling faster, more thorough work than any field visit can achieve.
Any Service Scope in One Visit
Repair, PM, refurbishment, calibration — all can be combined into a single depot engagement, eliminating the need for multiple field visits across different dates and service types.
30+ Years of Platform Experience
Our team brings decades of hands-on experience with all major diagnostic platforms, ensuring every instrument leaving our depot has been serviced to OEM standards by engineers who know it well.
Returns QC Certified
Every instrument ships back with a full QC certificate and service report. You receive a fully documented, verified instrument ready to be placed back into service or sold with confidence.
Our Services
Explore All Service Offerings
Preventive Maintenance
Scheduled OEM-compliant maintenance to keep your instruments running at peak efficiency and reduce unplanned downtime.
Decontamination & Relocation
Thorough onsite decontamination and safe equipment shutdown in preparation for relocation, storage, or shipping.
Corrective Maintenance & Repair
Emergency and planned corrective repair nationwide. Engineers arrive pre-briefed with the right parts for your specific instrument error.
Depot Level Service
Ship your instrument to our facility for comprehensive service, repair, or refurbishment at reduced cost — no travel charges.
Refurbishment
Full frame-up rebuild — tubing, filters, seals, optics, laser, and photometer — QC'd to meet or exceed OEM specifications.
Installation, Training & IQ/OQ
Onsite installation, IQ/OQ validation, staff training, and re-commissioning services performed per manufacturer's manual.
Extended Service & Warranty
Renewable multilevel service options once your original warranty expires — tailored coverage for your lab's needs and budget.
Service Agreements
Custom agreements covering your full PM schedule and support needs — enjoy hassle-free maintenance all year long.
Ready to Ship Your Instrument to Us?
Contact our team and we'll walk you through the depot service process, shipping requirements, and provide a quote for the work needed.