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Beckman Coulter Au680 Services
Get everything, from parts to reagents to preventative maintenance and other service, in one place. Build a relationship and get the personal attention your lab wants. Don’t get treated like a number.
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Roche Cobas Services
Recover the purchase cost of your refurbished Roche Cobas through increased testing capacity within the first two years. Equip your lab with a comparatively low cost clinical chemistry and immunochemistry backup analyzer. Get right-now phone service, next-day in-person service in California, and next-flight service in surrounding states.
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Abbot CELL-DYN Ruby Services
Get everything, from parts to reagents to preventative maintenance and other service, in one place. Build a relationship and get the personal attention your lab wants. Don’t get treated like a number.
Contact Us“Frank has been my service tech across three different labs and 9 years now. I can’t imagine working with anyone else. He’s fast, knowledgeable, friendly. He even called me to let me know when he got a new phone number.”
Steve Kerr, Service Customer for 9 Years
“I don’t like making phonecalls. I’d rather send a text message and communicate that way. Working with IDE is more comfortable for me than working with a big faceless provider.”
Erin Kekewich, Service Customer for 3 Years
“My lab is just outside San Francisco and there are a dozen service contracts we could sign on for. I stay with IDE because it’s easy, friendly, and quick. I started with a service call 4 years ago and they helped me in a pinch. I’ve since started getting my consumables from them as well. It’s cut about 8% off my budget, so the execs are happy.”
Salman Jamal, Service Customer for 4 Years
Roche doesn’t have the service techs in my region any more to support our Cobas 6000 workhorse. So we almost had to retire the system that churns out our most common tests. But we found IDE and started working with a service engineer who lives 10 minutes away. We have more uptime now and we’re considering adding a refurbished system to help cope with the growing expectations to generate results faster than ever.”
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